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Loyalty and Lounge Solution Suite 360
Providing Excellence In Business Needs and Customer Experience

AIMS Check-In


AIMS provides lounge operators with automation tools that deliver dramatic savings. It automates current manual processes and procedures for validating guest entries.

AIMS scans boarding pass, loyalty cards, affinity and co-branded documents. From a secure web portal, you’ll have access to rich reporting and financial monthly reconciliation with your partners.

The ClubTM


The ClubTM by IEG enables you to enhance your Customer Experience and Loyalty Programs, leveraging your unique and competitive differentiators.

With The ClubTM, Airports and Lounges have a significant opportunity to build an integrated, high-value Customer Experience for their passengers - from booking the reservation, traveling through the airport, and on to journey’s end.

Our solution suite leverages state-of-the art mobile, on premise and online technologies supported by robust and highly configurable rules engine. Airports and Lounges can launch with ease, Tier-Based Paid Memberships to exclusive or by invitation only Executive Memberships.

Ancillary Services


With Increases in operational costs and intense market competition, Airlines, Airports and Lounges are under increasing pressure to find new ways to deliver revenue growth without compromising the overall Customer Experience.

With Ancillary Lounge Services, Lounges and Airports can begin to offer new services, either complimentary or for a fee, to drive non-ticket revenue sources.

À la Carte Ancillary Services can include

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    Walk Ups
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    Guest Entries
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    In-Lounge Consumables
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    Productive Spaces
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    Business Services
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    Spa Services
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    Car Services
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    Other

Marketting


As a data-driven, customer centric platform, our Lounge solutions have proven to be a critical data source for improving the overall Customer Experience by capturing and consolidating valuable insights throughout the passengers’ journey.

The importance of understanding a passengers’ tendencies, behaviours, interests, preferences, travel experiences and most importantly, their overall sentiment towards an individual airline or lounge brand is no longer a nice to have, but represents table stakes for in this highly competitive and growing landscape.

Our Lounge and Loyalty solutions provides critical passenger insights in the support of marketing campaigns to improve Customer Experiences, increase Loyalty and reduce Churn

AIMS Bacchus


Our Bacchus inventory management module is seamlessly integrated within our entire Loyalty and Lounge Suite. With Bacchus, you’ll be able to accurately manage inventory levels, suppliers, items & brands and lounge management partners. Additionally, standard features include, order fulfilment, order tracking, auto-replenishment prompts, deliveries, consumption rates globally or by individual lounge location.

AM Requirment IM Standard Feature
Inventory Management of Consumables by lounge
Inventory Transfers
Additional Features include:
Manual entry, Barcode or QR Code Scan Capability
Track inventory by site, location
Alerts
Receive notification of low inventory levels
Sample Reporting
Inventory on hand
Inventory Stock on Hand Report
Inventory Detail Report
Inventory Location Report
Auto prompt on reorder items

AIMS Analytics


A small description

56%

of business travelers cited a higher level of service as having an impact on their evaluation of an airlines loyalty program.

74%

of companies have seen an increase in customer loyalty as a result of investing in the overall customer experience.

Benefits
Draw on a wide variety of data insights

Operational

  • Control Program Fraud with real-time checkpoint verification and profile validation
  • Receive relevant, real-time passenger alerts
  • Increase Customer Satisfaction Scores by offering “in the moment”, memorable Customer Experiences
  • Provide seamless Customer Experiences across all branded and partner lounges

Financial

Marketing

  • Accurately manage customers, programs and differentiators
  • Reduce churn in a growing and highly competitive global landscape
  • Provide a seamless customer experience across all branded and partner properties
  • Determine your customers lifetime value
  • Access deep insights into your customers and program profitability
  • Obtain real-time visibility into your customer experience and overall sentiment
  • Establish an engaged 1:1 relationship with your customers and airline ambassadors
Technology
IATA ICH Compliant
PCI DSS Compliant
Access Interfacing Solutions
Desko
Honeywell
Zebra
Device Agnostic
The suite is built on a robust architecture to allow for the maximum flexability in choices of devices
  • Hybrid Cloud
  • Mobile
  • Desktop
  • On-Premise

About Us

IEG is a data-driven loyalty and customer experience solution provider. Since our start in 1991, IEG’s Loyalty and Lounge solutions are recognized as the Global Standard for improving the overall customer experience, supporting over 54M lounge visitors per year across 160 locations worldwide.

Testimonials
Virgin AUS Partner

IEG Corporation is Virgin Australia’s key partner for providing Lounge Management Solutions across Virgin Australia’s National Lounge network. IEG’s solutions have enabled Virgin Australia to provide a seamless lounge entry experience, inter-parnter billing and modelig reports, ongoing visibility of lounge entry trends, The ClubTM CRM solution for a real-time 360 view of premium guest travel, entry of reportable HVG figures and enhanced live reporting through integration with Virgin Australia applications.

IEG is an innovative company whose ongoing support to Virgin Australia ensures that our long term lounge management business needs are met.


Scott McKenzie
Technology Delivery Partner
Brussels Airlines

Go-live went smooth. We have been able to invoice all our STAR ALLIANCE carriers and be compliant with their inter-billing requirements while experiencing no rejections from SIS nor any data issues.

We are confidently looking forward for the next invoice round [...] the overall billing process definitely improved by avoiding lengthy manual processes.


Operations Solutions & Systems Support Manager
Brussels Airlines
Aegean Airlines

We would like to inform you that during operation and use of the system tracking customers reliability is fully observed, at the same time fast response and accuracy in handling statistics for the high volume of the flights that we manage. We would describe the system as a valid and high fidelity tool.


Ground Operations Director
Aegean Airlines
MAG Partner

The IEG Team has demonstrated to be a valuable partner to our company both domestic and during our expansion on other continents. Their focused leadership and industry expertise were the initial foundation for partnering with IEG.

During our initial expansion in North America, IEG's leadership and personnel remained extremely flexible in responding to our business needs, yielding positive results in key performance metrics for our business. The AIMS and Ancillary Point of Sale modules proved to be an integral part of our current and future expansion needs. As our business needs evolve and new markets open, we know that IEG is the trusted partner for our firm.


Beth Brewster
Executive Vice President
International Business Development & Lounges
Our Clients
Contact Us

+1 (514) 871-4910

info@aimslounge.com

395 Sainte Croix Ave #206, Saint-Laurent, QC H4N 2L3, Canada