Guest Check-in Terminals
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AIMS provides lounge operators with automation tools that deliver dramatic savings. It automates current manual processes and procedures for validating guest entries.
AIMS scans boarding pass, loyalty cards, affinity and co-branded documents. From a secure web portal, you’ll have access to rich reporting and financial monthly reconciliation with your partners.
The ClubTM by IEG enables you to enhance your Customer Experience and Loyalty Programs, leveraging your unique and competitive differentiators.
With The ClubTM, Airports and Lounges have a significant opportunity to build an integrated, high-value Customer Experience for their passengers - from booking the reservation, traveling through the airport, and on to journey’s end.
Our solution suite leverages state-of-the art mobile, on premise and online technologies supported by robust and highly configurable rules engine. Airports and Lounges can launch with ease, Tier-Based Paid Memberships to exclusive or by invitation only Executive Memberships.
With Increases in operational costs and intense market competition, Airlines, Airports and Lounges are under increasing pressure to find new ways to deliver revenue growth without compromising the overall Customer Experience.
With Ancillary Lounge Services, Lounges and Airports can begin to offer new services, either complimentary or for a fee, to drive non-ticket revenue sources.
À la Carte Ancillary Services can include
As a data-driven, customer centric platform, our Lounge solutions have proven to be a critical data source for improving the overall Customer Experience by capturing and consolidating valuable insights throughout the passengers’ journey.
The importance of understanding a passengers’ tendencies, behaviours, interests, preferences, travel experiences and most importantly, their overall sentiment towards an individual airline or lounge brand is no longer a nice to have, but represents table stakes for in this highly competitive and growing landscape.
Our Lounge and Loyalty solutions provides critical passenger insights in the support of marketing campaigns to improve Customer Experiences, increase Loyalty and reduce Churn
Our Bacchus inventory management module is seamlessly integrated within our entire Loyalty and Lounge Suite. With Bacchus, you’ll be able to accurately manage inventory levels, suppliers, items & brands and lounge management partners. Additionally, standard features include, order fulfilment, order tracking, auto-replenishment prompts, deliveries, consumption rates globally or by individual lounge location.
|AM Requirment||IM Standard Feature|
|Inventory Management of Consumables by lounge|
|Additional Features include:|
|Manual entry, Barcode or QR Code Scan Capability|
|Track inventory by site, location|
Receive notification of low inventory levels
|Sample Reporting |
Inventory on hand
Inventory Stock on Hand Report
Inventory Detail Report
Inventory Location Report
|Auto prompt on reorder items|
A small description
of business travelers cited a higher level of service as having an impact on their evaluation of an airlines loyalty program.
of companies have seen an increase in customer loyalty as a result of investing in the overall customer experience.
IEG is a data-driven loyalty and customer experience solution provider. Since our start in 1991, IEG’s Loyalty and Lounge solutions are recognized as the Global Standard for improving the overall customer experience, supporting over 54M lounge visitors per year across 160 locations worldwide.
+1 (514) 871-4910
395 Sainte Croix Ave #206, Saint-Laurent, QC H4N 2L3, Canada