intelligent passenger recognition system

  • ancillary revenue

  • customer experience

  • operation efficiency

The only way to recognize and report on your customers

The big Three

Covering all core business requirements

Operation Efficiency

The ultimate scan & go solution

AIMS Scan & Go solution ensures a quick and seamless processing time for each customer entering the lounge.
Optional unmanned kiosks and handheld devices also deliver greater flexibility and control in managing airport lounge operational costs.


Customer Experience

crm solutions within the customer journey cycle

AIMS delivers a powerful CRM solution for the Passenger Airline industry, targeting lounges among other customer journey touch points.
The solution enhances a premium customer experience, by focusing primarly on the interaction between agents and customers.


Ancillary Revenue

Enhancing value proposition by leveraging brand strength

AIMS helps deliver revenue-generating and cost-saving solutions through:

Club Memberships
In-lounge Event Sponsorships
Fee-based value added Travel Services

Coupled with an intelligent analytical reporting portal, real-time metrics are available at your fingertips.

The world in numbers.

AIMS is a global institution.

monthly passengers

As easy as 1-2-3!

AIMS makes lounge management fun & easy.

Ever changing business rules can result in increasingly difficult and costly upkeep and maintenance.

Take the guesswork and headaches out of operating a lounge and focus on your core business needs.

  • Evaluate needs
  • Tailor Made
  • Deploy
  • Analyze & Follow-up
  • Learning more about your individual business requirements.

    Taking the time to learn about each and every customer's specific needs give all parties involved specifics on what requirements are needed to implement the optimal solution.

  • Customize and Personalize.

    Due to AIMS' modular design, adding or removing portions of the application is easy and simple once the unique business requirements are inputted.

  • Getting the job done.

    Equipped with your unique version of AIMS, our team of trained personnel now takes to the sky and deploys the solution across your global network of lounges.

  • Analyze your results

    A partnership with Aims isn't truly complete until we have analyzed your results and delivered a detailed analysis report outlining your successes across the board.

  • 67

    Projects done

    Verification of data from premium databases

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  • 450

    Projects done

    Online & Offline Beta Testing

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What Clients are saying.

See what some of our prestigious clients are saying about us.
Operations Solutions & Systems Support Manager
Brussels Airlines

Go-live went smooth. We have been able to invoice all our STAR ALLIANCE carriers and be compliant with their inter-billing requirements while experiencing no rejections from SIS nor any data issues.

We are confidently looking forward for the next invoice round [...] the overall billing process definitely improved by avoiding lengthy manual processes.

Ground Operations Director
Aegean Airlines

We would like to inform you that during operation and use of the system tracking customers reliability is fully observed, at the same time fast response and accuracy in handling statistics for the high volume of the flights that we manage. We would describe the system as a valid and high fidelity tool.

Junior Ground Operations Specialist
LOT Polish Airlines

LOT Polish Airlines are a satisfied customer of AIMS 2 system offered by IEG America. We are especially fond of dedicated support during first stages of AIMS 2 implementation at our Warsaw Business Lounge. IEG staff is extremely professional and helpful – they meet all customer expectations and are open for dedicated modifications to improve their product. Cooperation with IEG has been a pleasure and we look forward to more involvement with them in near future.

Coordinator, Training and Standards, Passenger Experience
Aéroport international Jean-Lesage de Québec

An impeccable service; the technical support team is extremely attentive to our needs and always available for support which exceeded our expectations.

The trust and faith our partners have with us.

Unique brands with varied objectives.

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